Frequently Asked Questions

What are your products intended for?
Our products are supplied for research purposes only. They are not intended for human consumption or for the diagnosis, treatment, cure or prevention of any disease.

Are your products medicines?
No. Products sold as research materials should not be presented as licensed medicines or substitutes for prescribed treatments.

What does “research purposes only” mean?
It means the product is supplied specifically for laboratory or research use and is not being supplied or promoted for personal therapeutic use.

What products do you currently offer?
Our range may include research materials such as Retatrutide, Tirzepatide, GHK-Cu, BPC-157, TB-500 and NAD+. Current availability can be viewed on our product pages.

How do I place an enquiry?
Choose the product you're interested in and use our WhatsApp enquiry button. We'll help with product availability, pricing and general order information.

Do you offer different strengths?
Yes. Certain products are available in multiple quantities or strengths. Available options are shown on the relevant product page.

How should products be stored?
Storage requirements can differ between products and formats. Always follow the storage information supplied with the specific product rather than using a general rule for every item.

Do you provide laboratory testing or Certificates of Analysis (COAs)?
I'd only include this if you genuinely have batch-specific independent testing. If you do:
“Where available, batch-specific testing documentation can be provided on request.”

How quickly will my order arrive?
Orders are dispatched using the delivery options displayed at the time of ordering/enquiry. Delivery estimates are not guarantees and may vary depending on the courier.

Is packaging discreet?
Yes. Orders are shipped securely and discreetly, without unnecessary product information displayed on the outside of the parcel.

Can I return a product?
Due to the nature of these products, return eligibility may be restricted. Please see our Returns & Refunds Policy and contact us immediately if an item arrives damaged or incorrect.

How can I contact VitalThrive?
You can contact us through WhatsApp, email or the contact form on our website. We'll aim to respond as quickly as possible.

what if my pen becomes faulty?

In the unlikely event of your pen becoming faulty we will simply replace the pen but you must keep the glass cartridge to swap into the new pen.