Last updated: 20 August 2026

Vital Thrive respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website or contact us.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Your name

• Email address

• Telephone or WhatsApp number

• Information contained within enquiries you send us

• Delivery/contact information where required to fulfil an order

• Communications between you and Vital Thrive

Our website may also collect limited technical information, such as your IP address, browser/device information and information about how you interact with the website.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Provide customer support

• Process and manage orders where applicable

• Arrange delivery

• Maintain appropriate business and transaction records

• Improve our website and services

• Protect the security of our website and prevent misuse

• Meet legal, accounting or regulatory obligations

We will only process personal information where we have an appropriate lawful basis under UK data-protection law, such as fulfilling a contract, complying with a legal obligation, pursuing a legitimate business interest or obtaining your consent where required

WhatsApp and Email

If you contact Vital Thrive through WhatsApp or email, the information you provide will be used to respond to your enquiry and provide the service or information you requested.

Please avoid sending unnecessary sensitive personal or medical information through these channels.

Sharing Your Information

We do not sell your personal information.

Information may be shared with service providers where reasonably necessary to operate our website or provide our services, such as website hosting, communications, payment or delivery providers.

These organisations may process information according to their own privacy policies and applicable data-protection requirements.

Squarespace Analytics

Our website uses Squarespace Analytics to help us understand how visitors use and interact with our website.

Squarespace Analytics may collect information such as pages visited, traffic sources, browser and device information, approximate geographic location and interactions with our website.

We use this information to understand website performance, identify popular content and improve the experience we provide to visitors.

Where analytics technologies require consent under applicable UK privacy and electronic communications laws, they will only be used in accordance with the cookie preferences you select.

For further information about cookies and analytics used on this website, please see our Cookie Policy.

Cookies

Our website may use cookies and similar technologies to provide essential website functionality and, where enabled, understand how visitors use the website.

Where consent is legally required for non-essential cookies, these technologies should not be activated until you have provided your choice.

You can manage your cookie preferences through the cookie controls available on our website.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying applicable legal, accounting and regulatory requirements.

Different types of information may therefore be retained for different periods.

Keeping Your Information Secure

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, UK data-protection law may give you rights including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Request restriction of processing

• Object to certain processing

• Request transfer of your information

• Withdraw consent where processing is based on consent

Some of these rights are subject to legal limitations and exemptions.

Contact Us

If you have questions about this Privacy Policy or how Vital Thrive handles your personal information, please contact:

Vital Thrive
Email:vitalthrive@outlook.com

Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we have an opportunity to address them.

You also have the right to complain to the UK's data-protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our website, services or legal obligations.

The latest version will always be published on this page.